FAQ's
Heatstone Homes – Frequently Asked Questions (FAQ)
Who is Heatstone Homes?
Heatstone Homes is a UK-based online retailer offering a wide range of bathroom, HVAC, and plumbing products. We partner with trusted UK brands to deliver high-quality items directly to your doorstep.
Do you have a physical showroom or store?
No, we operate entirely online. This allows us to keep prices competitive and pass on the savings directly to our customers.
How do I place an order?
Simply browse our website, add your chosen products to your basket, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation with your order details.
How long will delivery take?
Delivery times vary depending on the brand or supplier. On average, most orders arrive within 3–5 working days. For specific delivery details, check the Delivery & Returns section on each product page.
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or missing parts, please contact our customer service team within 48 hours of delivery. We’ll arrange a replacement or resolve the issue as quickly as possible.
How do I return an item?
If you wish to return an item, please contact us first. As we work with multiple suppliers, we’ll provide the correct return address and instructions for your specific order.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Klarna, and other secure payment methods to make your checkout experience safe and simple.
Are your products covered by a warranty?
Yes - all products come with a manufacturer’s warranty. Warranty lengths vary depending on the brand. You can find details on each product page.
Do you offer discounts or promotions?
Yes! We regularly run promotions and offer free gifts on selected items. Keep an eye on our homepage or sign up for our newsletter to stay updated.
Can trade customers order from you?
Absolutely. We work closely with tradespeople and contractors, offering reliable supply options and competitive pricing on bulk or repeat orders.
How do I contact Heatstone Homes?
You can reach our team via email or by filling out the Contact Us form on our website. Our registered address is Bartle House, Oxford Road, Manchester, M2 3WQ.