About Us
Welcome to Heatstone Homes, your dedicated source for all things Bathrooms, HVAC and Plumbing products that combine design, durability, and everyday comfort. We make it easy to create a home you love, with reliable service and carefully selected pieces built to last.
Our journey began with a vision to redefine home comfort and design in the Bathroom & HVAC sector. From our humble beginnings in the city of Salford, we created Heatstone Home, a brand dedicated to providing premium home essentials and an outstanding shopping experience for every customer. We want to grow into a trusted name, offering a diverse range of high-quality products at competitive prices.
Our Story
Heatstone Homes is operated by HSRG Limited, a UK-registered company based in Greater Manchester, established in 2024 with a passion for bringing high-quality home and bathroom products to customers across the UK. As a family-run business based in Salford, Greater Manchester we wanted to enter a sector we truly care about and one where we could make a real difference through honest service and dependable quality.
The inspiration behind Heatstone Homes began with a simple experience in our own home. When a crack appeared in our bath, we needed a quick replacement — and were pleasantly surprised by how easy and reliable it was to order one online. That seamless experience showed us just how powerful convenient, trustworthy online shopping could be.
From that moment, the idea for Heatstone Homes was born, to make it just as effortless for others to find beautifully designed, ready-to-install bathroom products backed by great service and reliability.
Our Vision
Our vision is to become the UK’s number one online retailer for everything related to bathrooms, HVAC, and plumbing. We are passionate about customer service and committed to making every shopping experience as smooth, reliable, and enjoyable as possible.
But it’s not just about a seamless shopping journey. We want every customer to feel safe, secure, and confident when shopping on our website. From clear product information to trusted payment options, our focus is on building a platform you can rely on.
Our Business Model
We operate as a dedicated online-only retailer, allowing us to streamline our business and focus entirely on offering exceptional value and a wider choice of trusted heating and bathroom products
By working closely with reputable UK brands and manufacturers, we ship orders directly from our partnered suppliers to your door. This approach ensures faster dispatch times, reduced handling, and access to the full range of products from the brands you know and trust.
This gives you the flexibility of choose your favourite products from your favourite brands, while we handle the order processing, customer care, and support from start to finish.
Why Choose Us
We’re a reliable and genuine company that always puts our customers first. Your experience and satisfaction are at the heart of everything we do. At Heatstone Home, we offer a wide range of products to suit every style and budget. As an online-only retailer, we have the privilege of partnering with some of the UK’s leading brands, ensuring top-quality products delivered straight to your doorstep, quickly, safely, and hassle-free.
All orders are supported by clear delivery information, secure payments, and responsive UK-based customer support team.
Connect With Us
We love hearing from our customers and community. Whether you have a question, need some advice, or just want to share your experience, we’re here to help. You can reach out to us through our contact page, email, or social media. We’ll always do our best to respond quickly and personally and aim to response to all queries within 24 hours.
We’re Here to Help
Have a question about this policy or your order? Our support team is available to assist.
Email: support@heatstonehomes.com
Phone: 0161 710 4012
Live Chat With Us
Opening hours: 8am–8pm, every day.
We Aim To Respond Within 24 hours